Fast-track your repair or warranty claim.
SUBMIT A SERVICE REQUEST
To ensure a quick turnaround, please provide as much detail as possible about your device’s behavior. Once submitted, you can track the real-time status of your repair directly through this portal. Remember to check the Information section below for our shipping address and packing requirements.
Please login or create an account to access the Customer Support Portal
Not registered? Create an account
Forgot your password? Reset password
INFORMATION
BUCKBOOST IT SOLUTIONS
G-05, Ground Floor, IKON Connaught, 160,
Jalan Cerdas, Taman Connaught, 56000 Cheras,
Federal Territory of Kuala Lumpur
Attn: Service Dept
Contact : 0105455800
Please ensure you use a tracked courier service (J&T, NinjaVan, PosLaju) and share the tracking number in your ticket.
Anti-Static/Padding: Please use bubble wrap or foam. Avoid using only thin envelopes.
Box Choice: Use a sturdy cardboard box to prevent impact damage during transit.
Insurance: We recommend using a tracked shipping service with insurance for high-value items.
Verification: Our team reviews your request within 24 hours.
Arrival: Once we receive your item, we will update your ticket status to “Item Received.”
Diagnosis: A technician will inspect the device (usually takes 2–3 working days).
Repair/Claim: We proceed with the service or warranty claim and notify you upon completion.
A printed copy of your Invoice or Receipt inside the package.
Without proof of purchase, warranty claims cannot be processed.
Warranty: Covers manufacturing defects only. Does not cover water damage, physical impact, or unauthorized modifications.
Shipping Fees: Customers are responsible for shipping costs to our center. We cover return shipping for valid warranty claims.
Unclaimed Items: Items left over 60 days after service completion may incur storage fees or destroyed.
Omada
