Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how BUCKBOOST IT SOLUTIONS (collectively, “buckboost.my“, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection standards.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Support & Service Data: Information provided through our repair and warranty submission forms, including device details and service history.

2. How We Collect Your Data

You provide most of the data we collect directly. We process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback via email or support tickets.
Submit a repair or warranty request through our integrated support forms.
Use or view our website via your browser’s cookies.

3. How We Use Your Information

We use the collected data for various purposes:

Order Fulfillment: To process and deliver your orders, manage payments, and handle returns or warranty claims.
Customer Support: To provide efficient technical support and manage repair inquiries.
Website Optimization: To monitor usage patterns and improve website functionality and user experience.
Communication: To send updates regarding your order, respond to inquiries, and (if opted-in) provide marketing communications about new products or leaks in the hardware industry.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third-party service providers to facilitate our services:

Payment Gateways: To process secure transactions.
Logistics Partners: To deliver hardware and components to your address.
Website Management: Service providers that assist with hosting (Plesk/Windows Server environments), performance optimization (Cloudflare, LiteSpeed), and security.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. Data Security

The security of your data is important to us. We implement a variety of security measures, including SSL encryption and secure server configurations, to maintain the safety of your personal information. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience.

Functional Cookies: Necessary for the website to function, such as keeping track of items in your shopping cart.
Performance Cookies: Used by LiteSpeed and Cloudflare to speed up page load times and optimize delivery.
Analytics Cookies: To help us understand how visitors interact with the site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Data Protection Rights

Under the PDPA 2010, you have the following rights:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to withdraw consent: You may withdraw your consent for us to process your data at any time.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.